← Back to home ✦ YOUR QUESTIONS, ANSWERED

A little clarity, a lot of love.

Everything you might be wondering about your digital romantic surprise.

HAPPY TO HELP

Frequently asked questions.

Do I need any technical or design experience?
Not at all. You share your photos, dates, wishes and memories. We create the website for you.
How do I place an order?
Visit the Order page, choose your package and complete the guided form. Add your memories and proceed securely through WooCommerce checkout.
How many photos can I include?
Love Note allows up to 5 photos, Love Story up to 10, and Forever Yours up to 20. Upload fewer if you wish—there is no minimum.
Can I include a video?
The current packages are designed for photos, letters and mini-games. Video uploads are not included.
Can I choose the colors and design?
Yes, you can leave preferences in the Special Requests field. The design uses a curated set of themes and features.
Can you help write the love letter?
Yes. Share your relationship story, meaningful memories and the tone you prefer. We can help turn those details into a heartfelt draft.
How long will it take?
Timing depends on the package and complexity. We will confirm the estimated completion time after reviewing your details; there is no automatic delivery deadline.
How will I receive the finished website?
You will receive your website link and a QR code once your project is ready.
Is a PIN enough to protect private photos?
A decorative PIN is a fun surprise, not strong privacy protection. If you need access restricted, please request a genuinely protected website and confirm the privacy setup before sharing private content.
How long will my website remain online?
Hosting duration and any renewal conditions should be agreed and confirmed as part of your order before purchase.
Can I request a feature that is not listed?
You can mention your idea in Special Requests. It is not automatically included in the fixed-price package.
Can I request corrections or a refund?
We will explain the applicable revision and refund terms before purchase. Custom digital work may have specific conditions, subject to consumer law.
STILL WONDERING?

We’re happy to hear from you.

Send us a question before ordering, or tell us about that special idea you’ve been imagining.

Contact us
MADE FOR YOUR STORY ♡

Now for the fun part.

Turn your memories into something wonderfully personal.

Create your love letter